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ANTN Digicast Users FAQ

1. How do I sign up for an ANTN Digicast account?
2. How to I retrieve a lost/forgotten password?
3. What are the different levels of users on ANTN Digicast?
4. How do I create an Administrator account for ANTN Digicast?
5. How do I create a Manager account for ANTN Digicast?
6. What are the system requirements to use ANTN Digicast?
7. How do I find programs on ANTN Digicast?
8. How can I browse through all the videos on ANTN Digicast?
9. I have watched some videos. How can I access a record listing the programs I've seen?
10. I have watched some videos. Where can I access the online tests on these videos?
11. How can I change my password/e-mail address?
12. I have an Airport Administrator/Manager account. How can I access training records of my employees?
13. How to Enable Flash Player for Chrome?
14. How to Enable Flash Player for Firefox?
15. How to Enable Flash Player for IE?


1.
 How do I sign up for an ANTN Digicast account?

IF YOUR AIRPORT/ORGANIZATION IS A DIGICAST SUBSCRIBER: visit www.antndigicast.com.  Click the “Log In” link at the top right corner of the page. Once here, click the “Don't have an account? Click Here to setup your account” link. Fill in all of the fields and click submit.  You will receive an email shortly after.  Click on the confirmation link to activate your account.  Return to www.antndigicast.com and log in with the user name and password you just created.  NOTE: Your airport/organization must be a subscriber in order for you to register for ANTN Digicast, or you must be a tenant or contractor of a subscribing airport/organization. A subscribing airport's employees, tenants and contractors are eligible to sign up for ANTN Digicast user accounts at the subscribing airport's discretion.

IF YOUR AIRPORT/ORGANIZATION IS NOT A SUBSCRIBER: Access to ANTN Digicast is based on a site license. Please visit this page for organization-wide pricing information and to download a sign-up form.

2. How to I retrieve a lost/forgotten password?
Click on the "Log In" link at the top of any page. Select the "Click here" prompt after the "Forgot User ID or Password?" query. From this page, you can enter the email address you provided when you created your ANTN Digicast account to retreive your Username and Password.

3. What are the different levels of users on ANTN Digicast?
There are 3 different types of ANTN Digicast users for airports.  The most common will be the Basic User account.  The airport can register as many Basic users as it needs.  The Basic User can view videos and make use of the common features of ANTN Digicast. 

The highest level user at the airport will be the Administrator.  The Administrator account is limited to a single person at the airport and is intended to manage the users at that airport.  In addition to all of the privileges of the Basic User, the Administrator can view, edit and change the active status of all of the users at their airport.  The Administrator will most likely be a Training Coordinator or similar position. 

The third account available to airports is the Manager account.  The Manager account is a limited Administrator account that is assigned a particular department.  The Manager can do everything that an Administrator can do to user accounts assigned to their department.  The only limitation that Managers have with in their department is that they cannot promote other users to Manager status.  There are no limitations on the number of Managers.  Manager accounts might be assigned to department heads who manage their own employees’ training or training personnel who will share the responsibilities of employee training.

4. How do I create an Administrator account for ANTN Digicast?
Administrator accounts cannot be created by the airports.  To create an Administrator account, first register as a Basic user.  Then contact Digicast Support (DigicastSupport@aaae.org)  at AAAE and request that this user be promoted to the Administrator.  You will receive a confirmation email once the promotion have been completed.

5. How do I create a Manager account for ANTN Digicast?
The airport Administrator user can create as many Manager accounts as are required.  To create a Manager account, the user must first be registered with a basic account.  Once a basic account is created, the Administrator can promote this user to Manager.

6. What are the system requirements to use ANTN Digicast?
PC:
Windows 7/8/RT: Flash Player version 12, Firefox version 27 or higher, Chrome version 33 or higher, or Internet Explorer version 9 or higher.
Windows XP: No longer officially supported. May work with Firefox or Chrome and an H.264 codec pack (FFDshow is a good free option).


Mac:
OSX (Mavericks): Flash player version 12,Firefox 28, Chrome version 33 or Safari version 7.


Android:
OS version 4.1 or later, dual core or higher processor.


iOS:
OS version 7 or later, dual core or higher processor.


7. How do I find Programs on ANTN Digicast?
Use the text box at the top and bottom of every page to type in some keywords and hit "Quick Search" to perform a simple search.  If you need to perform a more detailed search, click on the "Advanced Search" link. VIDEO SERIES: To view the latest five videos in a series, simply click on the "Video Series" link in the left-side menu, then select the series you want to see. To view all videos in a series, go to the "Advanced Search" screen, select the series in the drop-down menu, then click "Search" without selecting any other attributes  Here you can search based on many different criteria or combinations of criteria.

8. How can I browse through all the videos on ANTN Digicast?
Click on the "Advanced Search" link located at the top and bottom of every page.  To see all videos in the ANTN Digicast library, simply click "Search" without entering any attributes. This will bring up a list of all ANTN Digicast videos. To search all videos in one of the ANTN Digicast video categories (Administration, ARFF, Environment, General, Ops/Maintenance, Police/Safety/Security, Aviation News Today and Breaking News), select your category in the "Video Category" drop-down menu and then click "Search". This will display a list of all videos in the chosen category.

9. I have watched some videos. How can I access a record listing the programs I've seen?
Click on "My History" at the top of any page on the site.

10. I have watched some videos. Where can I access the online tests on these videos?
Click on "My History" at the top of any page on the site. You will see a list of the videos you've watched and, where applicable, a link to take a test on those videos.

11. How can I change my password/e-mail address/other information in my profile?
Click on "My Profile" at the top of any page on the site. You will see a list of the information you can change. NOTE: To change information not accessible on this screen, including username and department, contact your Airport Administrator. If you don't know who your Airport Administrator is, Contact us at DigicastSupport@aaae.org.

12. I have an Airport Administrator/Manager account. How do I access training records/user information of my employees?
On the left-side menu, click "User Search." To view a summary of the records for all of your employees, locate your airport in the "Airport/Org" pull-down menu. TO VIEW TRAINING RECORDS, select "ATSI History" in the "Data to Return" field, and hit "Search." From the next screen, you can access individual training records by selecting the "Details" link, or view a summary of your airport's/department's training to date. TO VIEW USER ACCOUNT INFORMATION, select "User Profiles" in the "Data to Return" field and hit "Search." This will produce a list of the users in the ANTN Digicast system under your supervision. You can change user information, including activating/deactivating accounts, from here.

Still have questions, need assistance or want to provide feedback? Contact us at DigicastSupport@aaae.org. Thank you for your interest in ANTN Digicast. (FAQs updated April 2014.)
 
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