Airport Administration

Airport 101 Series: Module 007 The Airport Marketplace

Airport marketing comes in many forms. At the small airport level it may be simply to promote fundamental businesses to the community and attract ...

Duration: 23 min

Test Available

Airport Administration

Airport 101 Series: Module 006 Finance

This segment reviews the basics of airport financing, including locally generated revenues, such as rates and charges, passenger facility charges ...

Duration: 33 min

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Airport Administration

Airport 101 Series: Module 005 Part 139 Overview Operations Part 2

In this segment, the video reviews the Airport Self-Inspection Program, the Airport Movement and Safety Areas, the Airport Emergency Plan and ...

Duration: 29 min

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Airport Administration

Airport 101 Series: Module 005 Part 139 Overview Operations Part 1

A safe operation is a primary responsibility of any manager of a public facility or transportation provider. This Airport 101 segment focuses ...

Duration: 20 min

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Airport Administration

Airport 101 Series: Module 004 Ownership, Organization and Staffing of Airports Part 2

The Airport 101 series of programs has been developed to introduce you to the basics of airport operations and management. In this program, ...

Duration: 31 min

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Airport Administration

Airport 101 Series: Module 004 Ownership, Organization and Staffing of Airports Part 1

The Airport 101 series of programs has been developed to introduce you to the basics of airport operations and management. In this program, ...

Duration: 21 min

Test Available

Airport Administration

Airport 101 Series: Module 003 Airport Development and Funding

This program explains about airport development and basics of airport finance and funding.

Duration: 7 min

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Airport Administration

Airport 101 Series: Module 002 The Birth of Commercial Aviation

This program explores the birth and maturation of commercial aviation and what drove its development.

Duration: 11 min

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Airport Administration

Airport 101 Series: Module 001 Introduction to the Aviation Industry

The Airport 101 series of programs has been developed to introduce you to the basics of airport operations and management. In this program ...

Duration: 12 min

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Airport Administration

What Airport Employees Need to Know About Human Trafficking

This video will help airport employees to learn how to recognize human trafficking, and how to report suspected trafficking situations to authorities. ...

Duration: 16 min

Test Available

Airport Administration

User Assignment Link Feature

This video will show you how to use the new Assignments link feature. Your airport administrator now has the ability to assign training. When ...

Duration: 2 min

Airport Administration

The Americans with Disabilities Act and Limited English Proficiency Awareness Training

As airports strive to meet the needs of all airport users, this Americans with Disabilities Act and Title 6 awareness training is provided to ...

Duration: 11 min

Test Available

Airport Administration

One on One with Peter Berns, CEO, The Arc

Mr. Peter Berns serves as the Chief Executive Officer for The ARC, the world's largest community-based organization of and for people with intellectual ...

Duration: 11 min

Airport Administration

Ethics in the Workplace

Filmed at the 2013 ARFF Chief's & Leadership School, Joe Kalet, Legal Counsel for the Metropolitan Washington Airports Authority, reviewed theories ...

Duration: 22 min

Airport Administration

Religion in the Workplace Part 2

Filmed at the 2013 ARFF Chief's & Leadership School, Joe Kalet, Legal Counsel for the Metropolitan Washington Airports Authority, wrapped up ...

Duration: 49 min

Airport Administration

Religion in the Workplace Part 1

Filmed at the 2013 ARFF Chief's & Leadership School, Joe Kalet, Legal Counsel for the Metropolitan Washington Airports Authority, reviewed the ...

Duration: 35 min

Airport Administration

Social Media...A Double Edged Sword - Part 3

Filmed at the 2013 ARFF Chief's & Leadership School, Joe Kalet, Legal Counsel for the Metropolitan Washington Airports Authority, wraps up his ...

Duration: 43 min

Airport Administration

Social Media...A Double Edged Sword - Part 2

Filmed at the 2013 ARFF Chief's & Leadership School, Joe Kalet, Legal Counsel for the Metropolitan Washington Airports Authority, continues ...

Duration: 29 min

Airport Administration

Social Media...A Double Edged Sword - Part 1

Filmed at the 2013 ARFF Chief's & Leadership School, Joe Kalet, Legal Counsel for the Metropolitan Washington Airports Authority, discussed ...

Duration: 27 min

Airport Administration

ARFF Chiefs and Leadership School: Off-Duty Conduct Part 3

At the ARFF Chiefs and Leadership School, Joe Kalet, Legal Counsel for the Metropolitan Washington Airports Authority, wraps up the discussion ...

Duration: 24 min

Airport Administration

ARFF Chiefs and Leadership School: Off-Duty Conduct Part 2

At the ARFF Chiefs and Leadership School, Joe Kalet, Legal Counsel for the Metropolitan Washington Airports Authority, continues the discussion ...

Duration: 30 min

Airport Administration

ARFF Chiefs and Leadership School: Off-Duty Conduct Part 1

At the ARFF Chiefs and Leadership School, Joe Kalet, Legal Counsel for the Metropolitan Washington Airports Authority, reviewed off-duty conduct ...

Duration: 30 min

Airport Administration

ARFF Chiefs and Leadership School: Harassment Law Part 1

At the ARFF Chiefs and Leadership School, Joe Kalet, Legal Counsel for the Metropolitan Washington Airports Authority, reviewed the history ...

Duration: 28 min

Airport Administration

ARFF Chiefs and Leadership School: Harassment Law Part 2

At the ARFF Chiefs and Leadership School, Joe Kalet, Legal Counsel for the Metropolitan Washington Airports Authority, continues his discussion ...

Duration: 28 min

Airport Administration

ARFF Chiefs and Leadership School: Harassment Law Part 3

At the ARFF Chiefs and Leadership School, Joe Kalet, Legal Counsel for the Metropolitan Washington Airports Authority, wraps up his discussion ...

Duration: 32 min

Airport Administration

Human Resources Issues for Airport Management - Update on the FMLA & Personal Liability Part 2

In this series, Joseph Kalet of the Metropolitan Washington Airports Authority and Craig Williams of the Fort Wayne-Allen County Airport Authority ...

Duration: 18 min

Airport Administration

Human Resources Issues for Airport Management - Update on the FMLA Part 1

In this series, Joseph Kalet of the Metropolitan Washington Airports Authority and Craig Williams of the Fort Wayne-Allen County Airport Authority ...

Duration: 14 min

Airport Administration

Human Resources Issues for Airport Management - Update on the ADA

In this series, Joseph Kalet of the Metropolitan Washington Airports Authority and Craig Williams of the Fort Wayne-Allen County Airport Authority ...

Duration: 16 min

Airport Administration

Human Resources Issues for Airport Management - Retaliation: Don't Do It! Part 3

In this series, Joseph Kalet of the Metropolitan Washington Airports Authority and Craig Williams of the Fort Wayne-Allen County Airport Authority ...

Duration: 16 min

Airport Administration

Human Resources Issues for Airport Management - Retaliation: Don't Do It! Part 2

In this series, Joseph Kalet of the Metropolitan Washington Airports Authority and Craig Williams of the Fort Wayne-Allen County Airport Authority ...

Duration: 17 min

Airport Administration

Human Resources Issues for Airport Management - Retaliation: Don't Do It! Part 1

In this series, Joseph Kalet of the Metropolitan Washington Airports Authority and Craig Williams of the Fort Wayne-Allen County Airport Authority ...

Duration: 14 min

Airport Administration

Airport Customer Service: Review

In this segment, we review the key points to providing excellent customer service at your airport. Part 4 of 4.

Duration: 3 min

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Airport Administration

Airport Customer Service: Helping Customers Around the Airport

In this segment, we discuss the importance of being familiar with your airport surroundings in order to help customers get around. Part 3 of ...

Duration: 4 min

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Airport Administration

Airport Customer Service: Words, Actions, and First Impressions

In this segment, we discuss the interpersonal skills and tools needed to provide excellent customer service. Part 2 of 4.

Duration: 6 min

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Airport Administration

Airport Customer Service: Introduction to Customer Service

In this segment, Introduction to Customer Service, we provide a brief overview of general concepts and principles you should be aware of when ...

Duration: 4 min

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Airport Administration

Airports A-Z Series 2: Sexual Harassment Scenarios

This video shows a variety of scenarios that may or may not be examples of sexual harassment. After each scenario, the situation is explained ...

Duration: 8 min

Airport Administration

Airports A-Z Series 2: Sexual Harassment, Legal Issues

An explanation of various sexual harassment legal concerns that can occur in the workplace and what the proper course of action should be.

Duration: 5 min

Airport Administration

Airports A-Z Series 2: Airport Design and Layout

Learn about what goes into designing an airport! This program deals with regulations and guidelines that must be obeyed when constructing any ...

Duration: 6 min

Airport Administration

Airports A-Z Series 2: Discrimination in the Workplace, Part 2

This program is part of our series dealing with common discrimination issues in the workplace. The video explains what the proper procedures ...

Duration: 6 min

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Airport Administration

Airports A-Z Series 2: Drug Awareness

This video goes over a variety of drugs and explains what the signs of addition are in each of them. We also learn what you should do if you ...

Duration: 16 min

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Airport Administration

Airports A-Z Series 2: Discrimination in the Workplace, Part 1

This program is part of our series dealing with common discrimination issues in the workplace. The video explains what the proper procedures ...

Duration: 5 min

Airport Administration